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FI9821P v2.2 - Cloud recording not available

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Post time 2017-03-05 01:22:13 | Show all posts |Read mode
Hello,
My name is Walter and I'm typing from Italy.
I've just bought few days ago a new FI9821P v2.2, in sostituion of my old FI9821V v1, when I use the foscam cloud service, I'm unable to view the camera from another place that isn't my home, the "An unknown error occurred.Please try again later." appear, and also I'm unable to purchase the cloud recording because another messagge is saying "Doesn't support cloud recording", but this camera is supposed to be.

How can I fix it?

Thank you, grazie, Walter

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