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Wired connection on FI9821

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Post time 2017-08-09 16:37:10 | Show all posts |Read mode
I'm trying to upgrade the firmware on my FI9821W v2.1 cameras and I cannot seem to get it to connect to my router over a wired connection (after having used it wirelessly for a couple of years).  The wireless connection works fine.  Any ideas?
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Post time 2017-08-10 04:31:36 | Show all posts
Hi Hathawa,

If the camera is connected directly to the LAN cable, so you come via the browser to the camera? But is no wireless access possible?

An update should be made whenever possible over the LAN cable. If you have however no LAN port at the camera then the PC, laptop etc. should be in the same WLAN in which the camera is also to perform an update.

I would reset the camera and re-set up. Maybe your problem has already been solved. Finally, the camera access has also already worked before.

And you're sure the camera is also in the WLAN? In the router to see? I had once a C1 which was always independently, briefly, in the router automatically logged off. It took some time until I noticed in the protocol of the router ;-)

Greetings - Jan
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 Author| Post time 2017-08-10 11:14:17 | Show all posts
The situation is both the camera and a laptop are both connect directly to a router by cables.  The camera does not appear to either the laptop or the router (administrative GUI).  If I unplug the lan cable from the camera (and reboot the camera by unplugging the power) then the camera will connect wirelessly and will appear at its reserved IP address.
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Post time 2017-08-11 01:50:57 | Show all posts
Hi Hathawa,

The camera does not appear to either the laptop or the router (administrative GUI).


This is unusual. The cable is ok? Have you possibly in the router settings which prevent new registrations? Can you possibly test the camera at another place (by a friend)?

I had never had such a case as you had described. Hopefully it remains so ;-)

Greetings - Jan
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Post time 2017-08-29 09:33:23 | Show all posts
Hello Hathawa,
When your camera is connected to your router via an ethernet cable, the IP address changes.
Try using the "Equipment Search Tool". Run the tool and it will locate your camera and the current IP Address.
Then you can type the IP address into your browser to access your camera.
The tool can be downloaded here https://www.foscam.com/downloads/app_software.html
Good Luck
Dave
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Post time 2017-08-29 20:57:39 | Show all posts
Hi Dave,

I always assume that this tool is also used or was ;-)

Greetings - Jan
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