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[Solved] - No more mail alerts since last firmw update

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Post time 2017-06-18 10:47:51 | Show all posts |Read mode
Edited by Pat54 at 2017-07-19 11:42

Hi,

I own 3 foscam.
Fi9826P V2, R2 V1 and C2, both at the last up to date firmware revision dated June 14th, 2017

Since this firmware update, R2 and C2 did not send any mail alert anymore though correctly parametered.(was working correctly last weeks, but not since last updates)

Could you please help me to solve it ?

Foscams are used for home security and I really need this mail alert sending functionalty.

Does anybody meet same trouble ?

Thanks for your help.
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Post time 2017-06-18 21:43:41 | Show all posts
Hi Pat,

1. Please check if you can test the email settings with successful result.
2. Please check if the camera is alarming. You can go to Logs to check the record of " Detect motion alarm", which means camera alarms.
3. Please refer to the FQA for details. http://www.foscam.com/faqs/view.html?id=65. Thank you.
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 Author| Post time 2017-06-19 12:08:03 | Show all posts
Edited by Pat54 at 2017-06-19 12:56

Hi Stephen, thanks for your message.
To answer your questions :

1, Yes R2 and C2 test mail sending successfull and immediate reception in my mailbox (sorry in French, but clear)
Effectué avec succès

2, yes, cameras are alarming, for exemple (sorry in French, but clear)
2017-06-19 20:01:21        root        127.0.0.1        Alarme détecteur de mouvement déclenchée

3,

Step 1: Please make sure there's alarm is triggered.
=> Yes, confirmed
Step 2: If the alarm has already been triggered
=> Yes, confirmed
Step 3: Check if the alarm emails are filtered into the Junkbox/Spam folder.
=> No Spam filter

Once more mail alerts were fully functionnal with the "before before last" firmware, no change except that last firmware update.

Tried a factory reset followed by restoration, no success
Any other idea ?
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Post time 2017-06-20 06:58:46 | Show all posts
Edited by bjye13 at 2017-06-20 07:05

Hi, I've the exact same issue.

Alert mails doesn't work anymore with the latest firmware with C2 and FI9900P. I've done a factory reset but it's still the same.

I've also done the same with reconfigure email, check "send email" enabled, send test email also suceeded and motion detection appears in system log.

What's wrong ?
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 Author| Post time 2017-06-24 02:32:33 | Show all posts
Edited by Pat54 at 2017-06-24 02:34

Hi,

with no progress, question re asked, waiting for upper tech level support feedback.
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Post time 2017-06-26 00:42:00 | Show all posts
Hi, I'm also working with the tech support. For now they ask me to reset the camera with the reset button...

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 Author| Post time 2017-06-26 10:19:23 | Show all posts
Hi !

Same kind of request until now for me.

Factory resets already done either with backup recovery then or with new minimal configuration, still unsuccessfull.

I would like to downgrade letting Foscam team enough time to resolve ...

Is there nobody else suffering such malfunctionning ??
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Post time 2017-06-26 12:24:15 | Show all posts
C2 updated just now and I have lost FTP access to the camera.I have (4) of these and none of them connect via FTP anymore. I haven't checked my alerts yet.
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Post time 2017-06-26 17:07:39 | Show all posts
Hi All,

Please set up only one email receiver on alarm, normally that will be working for your case. Thank you.
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 Author| Post time 2017-06-26 20:33:47 | Show all posts
Hello Stephen, yes, this solution works for R2, I will try for C2 this evening. (in 12hours ...)

By any chance in the near future, would it be possible to recover the possibility to send to more than one mail address ?
I am using this solution to receive SMS alerts with Google Mail scripting.
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